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Transparency in Gov't > Programs & Projects > Prevention and Public Assistance

    Non-Organic Resident Ombudsman

    Installation/designation of non-organic Resident Ombudsmen is implemented through Administrative Order No. 10, Series of 2001. Per Administrative Order No. 10, a Resident Ombudsman may be appointed for a department, bureau, office, commission,government-owned or controlled corporation or any unit of the national government, as well as provincial, city or municipal governments. 

    The Resident Ombudsman must be (a) in the active service of the office, agency, or entity concerned; (b) of recognized probity, independence of mind, and proven integrity and competence; and (c) not be related or beholden to the head of the office, agency or entity.

    Duties and functions:

    a.  attend to requests for assistance filed directly with the Office, or assigned to him by its head or by the Office of the Ombudsman or by accredited Corruption Prevention Office (CPU) and Junior Graftwatch Unit (JGU) and expedite and facilitate action thereon;

    b.  report anomalies, irregular acts, unethical conduct or illegal activities committed by the officials and employees of the office;

    c.  aid the Office of the Ombudsman in gathering evidence in cases under investigation by the latter;

    d.  make a study of standing procedures and systems in the office with a view to suggesting improvements therein, or recommending changes in the same as would prevent the incidence of graft and other irregularities perceived to have been facilitated by the existing systems and procedures;

    e.  perform such other functions as may be assigned to him by the Office of the Ombudsman;

    f.  submit an accomplishment/progress report to the Office of the Ombudsman at least once a month, or oftener as circumstances may require.  The report should not be coursed thru the head or any other official of the office.



    As of December 31, 2010, there are 560 non-organic resident ombudsman-coordinators designated in various government agencies and local government units to assist the OMB in promoting and carrying out its public assistance and anticorruption programs and initiatives, and ensure excellence in public service delivery.


    The Office of the Ombudsman in coordination with various Association of Resident Ombudsmen in Government Agencies (AROGA) held its 1st National Convention of Resident Ombudsman with the theme "Raising the Bar of Excellence in Government Service" at Hotel Supreme, Ramon Magsaysay Avenue, Baguio City from December 3-5, 2008.The event which was sponsored by the Office of the Deputy Ombudsman for Luzon was attended by almost 300 non-organic resident ombudsmen from different government agencies nationwide.  Ombudsman Ma. Merceditas N. Gutierrez administered the oath of office for the 1st National Officers of AROGA. 

     The 2nd National Convention will be held on August 17-19, 2009 at Davao City.