Request for Complaint / Case Information


  • Any party to the case or authorized representative

  • Counsel on record or authorized representative

  • Any person other than those above enumerated, subject to the written approval of the Ombudsman

  • Duly accomplished Request for Complaint/Case Information Form (OMB Form 4) (1 original copy)

  • Valid ID (any of the following):
    1. Government-issued ID with picture
    2. Company-issued ID with picture
    3. School ID for students
    4. Integrated Bar of the Philippines ID (1 photocopy of the front and back of the ID)

    Additional Requirements:
  • If request is filed by a representative:
    1. Authorization letter (1 original copy), and
    2. Valid ID of representative (any of the following):
      1. Government-issued ID with picture
      2. Company-issued ID with picture
      3. School ID for students
      4. Integrated Bar of the Philippines ID (1 photocopy of the front and back of the ID)
    3. If not a party to the case, written request addressed to the Ombudsman indicating client contact details and the purpose of request (1 originally signed)

  • Sixty (60) minutes for a simple transaction

  • Seven (7) working days for complex transactions

  • Twenty (20) working days (exceptional case)



Request for Complaint/ Case Information Form (OMB Form No. 4)

Feedback form (Ombudsman Form No. 11)